Value City Furniture Nightmare
We ordered a dresser and queen size platform storage bed 2-16, with deliver to be 3/17/16.Bed came, not all parts there.
Related: The Room Place - Unhappy customer
Mirror just propped on dresser, not secured. Man came back the next day to secure the mirror and with part to fix the bed Said the bed was a 2 person job and he'd come back Monday. Bed came and when I got home I looked at it. My hubby said it was ok, but I saw scratch marks from assembly and the drawers wouldn't shut.
Back and forth with these jokers until I made a report to the BBB, got a call the next day form the store offering to exchange the bed. Of course, some of the beds were more expensive, so it wasn't a big gift. Bed was replaced and I thought all was well. My hubby is our chief vacuumer; it wasn't until I was vacuuming while he's ill that I noticed something on the frame.
Turned out there was nothing on the frame, but that the frame had completely broken it two! The warranty is worthless - I don't want any more of their crappy products.
The bed we exchanged to was less than our original bed, it took 3 trips to the store to get the difference we were owed.A merchangidse credit is worthless to me, just like Value City Furniture is worthless to me.
Review #994195 is a subjective opinion of a user.