Product: Value City Furniture Pure Promise Protection Plan Clear all filters (2 of 2 reviews match)
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I have been promised coverage for my furniture I bought from Value City Furniture. I paid more than $500 for 5 years coverage. A year later, I claimed the coverage in order to clean chairs and couches, and they told me that my claim cannot executed because my policy...
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h.kitchener
h.kitchener

Sounds like you want someone to clean your furniture after a year of normal use, or perhaps abnormal use. Most of these extra warranties don't cover normal wear and tear. Actu...

1.5
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Value City Furniture Pure Promise Protection Plan
I didn't like
  • Quality of furniture
  • Total disregard for customer after the sale
#1108393
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Gave me a number to a services tech, took 5 days, they came out took pic, told me to call the warranty company in 5 days for the update, called the warranty company, they told me they would get a hold of me in 10 day and then tell the service tech ok. It will take a month for this repair. If you tell the warranty you are not happy for waiting a month they will tell you to bad. BS COMPANY. DO NOT GET THE WARRANTY FROM PURE PROMISE...
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Value City Furniture Pure Promise Protection Plan
#973801
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