Product: Value City Furniture Sofa Clear all filters (85 of 85 reviews match)
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Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first, where is the quality...
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2.7
Product
Value City Furniture Sofa
#1203572
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In 2016 we Purchased a 180 reclining sectional sofa. The sofa was nearly 3,000 dollars with the warranty that the saleswoman claimed was perfect and covered EVERYTHING. She also stated the sofa was a higher end brand that they sell. Well it’s a year later and I’ve...
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user58604770
user58604770

I agree the warranty service will wiggle their way out of paying for anything beware anyone shopping at value city do not buy the warranty service as they will refuse to fix y...

1.3
Product
Value City Furniture Sofa
#1191036
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I called to make a claim after having our sofa for only 2 years.There was a rip in the sofa and when they asked me when it happened I said about a month ago. She said it will not be covered because I needed to call within 15 days of the damage!! What does that matter??...
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user58604770
user58604770

It doesnt matter when you call them they will deny your claims anyway. they will twist it and no matter what the repair guy says they will change it to accommodate them and de...

2.6
Product
Value City Furniture Sofa
#1167047
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Value City Furniture - Warranty scam, junk furniture!

The sales person at Value city furniture insisted I pay for their pure promise warranty, she made several promises herself, on how much they cover. Well they cover nothing, they find loop holes, the phone operaters are jerks. The thread is coming out of my couch cushions thanks to Value City's poor quality furniture and its not covered by the *** heads at Pure Promise Warranty.
Product
Value City Furniture Sofa
#1147968
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Less than a year of purchasing my sectional couch the seating/cushioning was no longer level. It became like a hump. I called the store and the only option i was given was to send someone out to look at it, then scheduled for pick up for that one piece of the sectional...
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Anonymous
lightbread

they treat there personel like ***,pass the blame on truck loading/staging which leads to a lot bull ***...expecting damage pices to pass new to the custumer,,,it's kinda snee...

1.0
Product
Value City Furniture Sofa
#1133194
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Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
My 93 year old Mother purchased a red sofa from value city on 11/2013.The red coating began flaking off approximatley 2+ year later and progressively got worse. I read some articles online and appears this flaking happened frequently with some of their products. I...
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1.0
Product
Value City Furniture Sofa
#1119901
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We purchased a gray Oasis sectional which ripped on the fabric as well as the seams numerous times in just the first few weeks of owning it. They would have replaced it, but it would have taken months and if the fabric was that cheaply made, why would we even another...
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1.2
Product
Value City Furniture Sofa
I didn't like
  • Customer service
  • Manager chris
  • Quality of furniture
#1116788
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My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse.We visited the store on East Main St. in Reynoldsburg Oh. Talked to...
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Value City Furniture Sofa
#1050807
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Value City Furniture Sofa Review

I purchased 2beds which have been thrown away. And a six piece sectional couch, which they have replaced three times, i have had this one six months now.there are three average adults in our house. You cant seat on the furniture without hitting the floor.
1.5
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
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Product
Value City Furniture Sofa
#1016156
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owns and operates a chain of furniture stores. American Signature, Inc. and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation. You would think a company with over 126 stores, who has been in business since 1949 would have better...
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Product
Value City Furniture Sofa
#1011519
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