Product: Value City Furniture Sofa Clear all filters (82 of 82 reviews match)
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I called to make a claim after having our sofa for only 2 years.There was a rip in the sofa and when they asked me when it happened I said about a month ago. She said it will not be covered because I needed to call within 15 days of the damage!! What does that matter??...
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2.6
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Value City Furniture Sofa
#1167047
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Value City Furniture - Warranty scam, junk furniture!

The sales person at Value city furniture insisted I pay for their pure promise warranty, she made several promises herself, on how much they cover. Well they cover nothing, they find loop holes, the phone operaters are jerks. The thread is coming out of my couch cushions thanks to Value City's poor quality furniture and its not covered by the *** heads at Pure Promise Warranty.
Product
Value City Furniture Sofa
#1147968
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Less than a year of purchasing my sectional couch the seating/cushioning was no longer level. It became like a hump. I called the store and the only option i was given was to send someone out to look at it, then scheduled for pick up for that one piece of the sectional...
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Anonymous
lightbread

they treat there personel like ***,pass the blame on truck loading/staging which leads to a lot bull ***...expecting damage pices to pass new to the custumer,,,it's kinda snee...

1.0
Product
Value City Furniture Sofa
#1133194
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We purchased a gray Oasis sectional which ripped on the fabric as well as the seams numerous times in just the first few weeks of owning it. They would have replaced it, but it would have taken months and if the fabric was that cheaply made, why would we even another...
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1.2
Product
Value City Furniture Sofa
I didn't like
  • Rude customer service
  • Warranty service
  • Quality of furniture
#1116788
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My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse.We visited the store on East Main St. in Reynoldsburg Oh. Talked to...
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Value City Furniture Sofa
#1050807
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Value City Furniture Sofa Review

I purchased 2beds which have been thrown away. And a six piece sectional couch, which they have replaced three times, i have had this one six months now.there are three average adults in our house. You cant seat on the furniture without hitting the floor.
1.5
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
Product
Value City Furniture Sofa
#1016156
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owns and operates a chain of furniture stores. American Signature, Inc. and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation. You would think a company with over 126 stores, who has been in business since 1949 would have better...
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Value City Furniture Sofa
#1011519
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Value City Furniture Sofa Review

I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
Product
Value City Furniture Sofa
#969881
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00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of recovery I decided to...
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Anonymous
Anonymous

You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
Product
Value City Furniture Sofa
I liked
  • Showroom display
I didn't like
  • Not honoring repairs
  • Repair
#933463
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Purchased a Chocolate brown leather sectional.The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. Close...
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Anonymous
Anonymous

Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

Product
Value City Furniture Sofa
#933389
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