Product: Value City Furniture Sofa Clear all filters (80 of 80 reviews match)
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Less than a year of purchasing my sectional couch the seating/cushioning was no longer level. It became like a hump. I called the store and the only option i was given was to send someone out to look at it, then scheduled for pick up for that one piece of the sectional...
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1.0
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Value City Furniture Sofa
#1133194
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We purchased a gray Oasis sectional which ripped on the fabric as well as the seams numerous times in just the first few weeks of owning it. They would have replaced it, but it would have taken months and if the fabric was that cheaply made, why would we even another...
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1.2
Product
Value City Furniture Sofa
I didn't like
  • Quality of furniture
  • Warranty service
  • Manager chris
#1116788
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My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse.We visited the store on East Main St. in Reynoldsburg Oh. Talked to...
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Value City Furniture Sofa
#1050807
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Value City Furniture Sofa Review

#1016156
1.5
Details
I purchased 2beds which have been thrown away. And a six piece sectional couch, which they have replaced three times, i have had this one six months now.there are three average adults in our house. You cant seat on the furniture without hitting the floor.
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Value City Furniture Sofa Review

#969881
I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
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Value City Furniture Sofa Review

#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
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Value City Furniture Sofa Review

#786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
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owns and operates a chain of furniture stores. American Signature, Inc. and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation. You would think a company with over 126 stores, who has been in business since 1949 would have better...
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Value City Furniture Sofa
#1011519
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00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of recovery I decided to...
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Anonymous
Anonymous

You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
Product
Value City Furniture Sofa
I liked
  • Showroom display
I didn't like
  • Repair
  • Not honoring repairs
#933463
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Purchased a Chocolate brown leather sectional.The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. Close...
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Anonymous
Anonymous

Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

Product
Value City Furniture Sofa
#933389
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Bonded leather is vinyl for the most part and it will wear within a year of use. Even with normal use. The Furniture is all ***, just looks good on the showroom floor. The customer service is worthless. We purchased a sectional that was to be delivered the following...
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2.1
Product
Value City Furniture Sofa
I didn't like
  • Being lied to and then not being helped
#919346
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Had a sectional delivered 3/4/2016. Delivery guys took the plastic off outside then damaged it as they brought it in. Waited 3 weeks for replacement. That one damaged too it didn't even make it out of the truck. Delivery guys said that was how they received it and...
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2.0
Product
Value City Furniture Sofa
I liked
  • Sales rep
I didn't like
  • Not professional manager
  • Delivery service was a nightmare
#821581
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Awful!!!! Buyer beware!!!!!! Awful quality. .even worse customer service. My sectional is one year old..loks like 15 years ols. It sags and droops. When i called to have fixed, they ssid 6 weeks. At 6 weeks no response. Now another 2 weeks. . Still nothing....
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1.0
Product
Value City Furniture Sofa
#808991
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This is the worst company I have ever dealt with in my life! I have had nothing but bad experiences since we got our furniture. In April of 2013 we purchased furniture from VCF, we've had to request it to be fixed multiple times. It is horrible quality. We are not...
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1.5
Product
Value City Furniture Sofa
I liked
  • Service tech
#788931
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