Product: Value City Furniture Sofa Clear all filters (0 of 88 reviews match)
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Value City Furniture - Hole in my couch cushion
one month and 11 days ago I received $2700 worth of furniture which my husband and I financed through value city. the day it was delivered I found a hole in the couch cushion. I immediately called the store and spoke with a gentleman who told me he would order us...
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Anonymous
Tony

Thank you! Definitely won’t and shall spread the messege

1.5
Product
Value City Furniture Sofa
I liked
  • I got a delivered sofa with a hole in my cushion
I didn't like
  • I have the extra warrenty
  • I can not get anyone to give me answers
  • Making payment on something defective
#1252877
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Value City Furniture - Terrible

Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Hi My name is Pam I spent a lot of money on a White sectional that I really fell in love with the material is leather... The leather just started felling off it’s a mess I will never buy furniture from value city furniture again.... And I spent over 2000 dollars for this furniture
Product
Value City Furniture Sofa
#1249439
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Value City Furniture - Damaged again!!

The damaged section of my sectional sofa was replaced yesterday and guess what? It is damaged too!!! Not happy about my Value City experience. This was my first time purchasing furniture from Value City and unfortunately will be my last.
Product
Value City Furniture Sofa
#1239821
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Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first, where is the quality...
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Anonymous
YRH

ES UNA GRAN ESTAFA PURE PROMISE!!!!.NO TE GARANTIZAN NADA EN 5 NI EN 2 AÑOS NI EN NINGUNO . CUANDO LOS LLAMAS PARA DECIRLES D TU PROBLEMA CON EL MUEBLE TE DICEN QUE DEBISTE LL...

2.7
Product
Value City Furniture Sofa
#1203572
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In 2016 we Purchased a 180 reclining sectional sofa. The sofa was nearly 3,000 dollars with the warranty that the saleswoman claimed was perfect and covered EVERYTHING. She also stated the sofa was a higher end brand that they sell. Well it’s a year later and I’ve...
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user58604770
user58604770

I agree the warranty service will wiggle their way out of paying for anything beware anyone shopping at value city do not buy the warranty service as they will refuse to fix y...

1.3
Product
Value City Furniture Sofa
#1191036
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I called to make a claim after having our sofa for only 2 years.There was a rip in the sofa and when they asked me when it happened I said about a month ago. She said it will not be covered because I needed to call within 15 days of the damage!! What does that matter??...
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user58604770
user58604770

It doesnt matter when you call them they will deny your claims anyway. they will twist it and no matter what the repair guy says they will change it to accommodate them and de...

2.6
Product
Value City Furniture Sofa
#1167047
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Value City Furniture - Warranty scam, junk furniture!

The sales person at Value city furniture insisted I pay for their pure promise warranty, she made several promises herself, on how much they cover. Well they cover nothing, they find loop holes, the phone operaters are jerks. The thread is coming out of my couch cushions thanks to Value City's poor quality furniture and its not covered by the *** heads at Pure Promise Warranty.
Product
Value City Furniture Sofa
#1147968
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Less than a year of purchasing my sectional couch the seating/cushioning was no longer level. It became like a hump. I called the store and the only option i was given was to send someone out to look at it, then scheduled for pick up for that one piece of the sectional...
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Anonymous
lightbread

they treat there personel like ***,pass the blame on truck loading/staging which leads to a lot bull ***...expecting damage pices to pass new to the custumer,,,it's kinda snee...

1.0
Product
Value City Furniture Sofa
#1133194
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Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
Value City Furniture - Flaking Sofa
My 93 year old Mother purchased a red sofa from value city on 11/2013.The red coating began flaking off approximatley 2+ year later and progressively got worse. I read some articles online and appears this flaking happened frequently with some of their products. I...
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1.0
Product
Value City Furniture Sofa
#1119901
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We purchased a gray Oasis sectional which ripped on the fabric as well as the seams numerous times in just the first few weeks of owning it. They would have replaced it, but it would have taken months and if the fabric was that cheaply made, why would we even another...
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1.2
Product
Value City Furniture Sofa
I didn't like
  • Customer service
  • Manager chris
  • Warranty service
#1116788
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