I too bought the Titan Charcoal Sectional and it is in my upstairs living room that my kids hardly ever use because they are always playing video games in front of their tvs. One of the pieces has already sagged in and it has only been sat on a maximum of 10 times.
I talked to a Value City Rep and they said if I would have purchased the warranty it would be covered. Really? I didnt get the warranty because it wouldnt be used much. It is ridiculous that Value City would literally sell junk and then expect you to pay more for a warranty for that junk.
I will never buy anything again either.
The ONLY reason we bouth this is because it was 5 pieces and it was the ONLY thing that would fit up the stairs. HUGE mistake and waste of money.