I called to make a claim after having our sofa for only 2 years. There was a rip in the sofa and when they asked me when it happened I said about a month ago.
She said it will not be covered because I needed to call within 15 days of the damage!! What does that matter?? It was around Christmas when it happened and I was very busy so I waited to call. It was a matter of life or death so I waited until I had time to set up an appointment.
What a joke!!! The warranty is for 5 years!!! What difference does it make when I call as long as it is within the 5 years!! She told me to read the warranty brochure but I never got one when I purchased it.
The salesman at Value City said all I needed was my receipt. I will never purchase a warranty from this company again or buy anything from Value City again.
Product or Service Mentioned: Value City Furniture Sofa.
Reason of review: Warranty issue.
Monetary Loss: $1000.
Preferred solution: Fix the sofa.