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I bought a couch, and within months the color began to fade.I called Value City, spoke with a manager.

He stated that he would look into it and call us back. He never returned any of my phone calls. Terrible customer service, crappy furniture.

We also purchased an extended warranty with this furniture, that was a joke. When I contacted the company to ask for a rep to come out and look at our couch, they told me that I had to identify the discoloration.

Without knowing what caused it, they claimed it wasn't covered, and would not help us out.

Monetary Loss: $800.

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Anonymous
#276693

Value city furniture in general is not the place to do business.The quality versus value is just not there.

The complaint department is always closed:may as well be, they're of no help.

Lastly their store credit card is through wfnb, which is another hard to deal with on even an error they created.

I'll never return buy another thing from them.Do yourself a favor and go to the next furniture store.

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